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IF WE CHANGE YOUR HOLIDAY ACCOMMODATION
We do not control the day to day management
of your accommodation, and in exceptional cases
it is possible that we may be advised that the
reserved accommodation is not available. If
this happens before your departure or on arrival
in resort we will endeavour to provide accommodation
of at least the same standard in the same resort
area. If only accommodation of a lower standard
is available we will refund the difference.
of the brochure price between the accommodation
booked and that available, and will pay £50
per person for any inconvenience.
IF WE CANCEL YOUR
HOLIDAY
We reserve the right in any circumstances to
cancel your holiday for any reason. However
we will not cancel your holiday within 61 days
of departure unless it is for a reason outside
our control (see changes due to circumstances
beyond our control). If we have to cancel your
holiday we will offer you:
-
An alternative holiday of comparable
type, though if the alternative offered
is at additional cost, the difference
will be payable by you, or
-
A full refund of all monies paid. In
both cases compensation as offered for
‘major changes’ will also be paid. The
above offers will not apply where the
cancellation by us arises out of non
payment or late payment on any part
of the cost of your holiday, or for
alterations requested by you within
61 days of departure, when cancellation
charges will apply.
MINIMUM NUMBERS
Price boxes on relevant pages will indicate
whether a particular holiday is subject to a
minimum number of participants for its operation.
We will advise you at least 61 days before departure
if minimum numbers have not been reached. You
will then have the choice of booking an alternative
holiday with us, changing your departure date
at the appropriate additional cost, or having
a refund of monies paid.
FLIGHT CHANGES
Airlines occasionally may change the type of
aircraft used on a particular flight without
advance warning. Scheduled and charter flight
timings, and days of operation are subject to
change. We will advise you of any significant
change as soon as we ourselves are informed
by the airline. Minor timing changes will be
shown on the flight tickets, which you should
check.
BUILDING AND DEVELOPMENT
WORK
Many hotels and resorts are continuing to develop,
sometimes rapidly and intensively and often
with little or no advance warning. Whilst we
have no control over such work, as a responsible
Tour Operator, it is important to us that you
are aware of any significant building/ refurbishment
work that may be going on during your stay.
General refurbishment at hotels is necessary
to maintain standards but if we are informed
of such work, we will endeavour to notify you
of any activity as soon as possible, however
near to your departure this may be.
BROCHURE ACCURACY
We rigorously check the information given in
our brochure about accommodation, resorts, itineraries
etc., to ensure it is correct at the time of
going to press. However, please bear in mind
that hoteliers, restaurateurs, night club owners
etc,, may wish to maintain or improve their
facilities, or even take a break themselves.
Flight times and carriers in the brochure are
given for guidance only as there may be changes.
Final details will be shown on your tickets.
Tour, excursion itineraries may change as a
result of local conditions. Circumstances such
as these, or weather conditions, time of year
etc., may cause some of the amenities we have
described to be unavailable or different from
those advertised in our brochure. When we are
told of any significant or long term changes
we will always endeavour to advise you prior
to your departure.
FLIGHT DELAYS
in the event of a flight being delayed, we will
arrange for the following to be provided, whenever
practical, and subject to the airport being
able to cater for this: over 4 hours, an appropriate
meal, and for delays of at least 8 hours extending
beyond midnight, overnight accommodation will
be provided wherever possible. However, this
will depend on such factors as the expected
length of delay, local availability of accommodation,
immigration rulings etc. Where long flight delays
result in lost holiday time, no refunds are
given by hotels for unused accommodation, as
rooms are held for delayed arrivals, not re
let. Similarly airlines do not offer compensation
for flight delays. It is in recognition of the
above that our holiday travel insurance policy
offers monetary compensation for flight delays.
WATER / ELECTRICITY
SUPPLIES
In many of the less sophisticated destinations
we feature, the water and electricity services
struggle to keep up with the increased demands
from tourism. Limited rainfall can put further
pressure on their provision. Hotels do everything
possible to maintain full services, However,
occasional power cuts and/or water restrictions
may be experienced.
ACOMMODATION IN THE
TROPICS
Accommodation in the tropics. In many hotels,
especially beach resorts 'insects' in the rooms
(i.e. cockroaches etc) are almost inevitable.
It should by no means be taken as a sign of
dirtiness, simply a fact of life in these destinations.
Views from some hotel rooms may be partly obscured
by palm trees and other vegetation that can
grow very quickly in tropical climates.
BEHAVIOUR
Most people go on holiday for rest and relaxation,
so if in our reasonable opinion or in the opinion
of any airline pilot, hotel manager, tour leader
or other person in authority, your behaviour
is causing danger, damage to property or persistently
affecting the enjoyment of others, we reserve
the right to terminate your holiday, Should
this happen no refund or compensation would
be paid.
IF YOU HAVE A COMPLAINT
WHILE YOU ARE ON HOLIDAY
If you have cause for complaint whilst on holiday,
you must bring it to the attention of the Company's
local Representative or Agent and / or the hotel,
who will do their best to rectify the situation.
It is unreasonable to take no action whilst
on holiday, but then to write a letter of complaint
upon return, We regret we cannot accept any
liability in relation to any complaint or problem
if you fail to notify us strictly in accordance
with this paragraph.
OUR COMMITMENT TO
YOU FOR YOUR HOLIDAY ARRANGEMENTS
The Travel Shop is a member of ABTA, and is
licensed by the Civil Aviation Authority, ATOL
No. 3784 and bonded with major banks to protect
customer holiday payment and repatriation. We
will accept liability for matters which arise
as a direct result of our negligence and/or
breach of our contractual duty to exercise care
in making arrangements for you, including any
acts or omissions by our employees or agents,
Further we will accept liability for any negligent
act or omission of our suppliers whilst they
are acting within the scope or in the course
of their employment to provide any service or
arrangement forming part of the holiday that
you have booked with us, including any claim
involving death, personal injury or illness,
In respect of carriage by air, sea and rail
and the provision of accommodation, our liability
in all cases will be limited in accordance with
the relevant international conventions. It is
important to note that travel with a particular
carrier will be subject to the conditions of
carriage of that carrier, some of which may
limit or exclude liability. Operational decisions
may be taken by Air Carriers and airports resulting
in delays, diversions or rescheduling. The Travel
Shop has no control over such decisions, and
is therefore unable to accept responsibility
for them.
IF YOU HAD A PROBLEM
If a problem remains unresolved during your
holiday, you should make a complaint in writing
to The Travel Shop within 28 days of the completion
of the holiday. Please remember to quote your
holiday booking number, We will reply to you
within 28 days of receipt of your letter, as
laid down by the ABTA Code of Conduct.
DEALING WITH COMPLAINTS
We certainly hope that we can settle any holiday
complaints amicably; however should this prove
not to be the case you may refer any dispute
relating to this contract to an Arbitrator appointed
by the Chartered Institute of Arbitrators. The
scheme provides for a simple and inexpensive
method of arbitration on documents alone with
restricted liability of the client in respect
of costs. The scheme does not apply to claims
for an amount greater than £1500 per person
or £7500 per booking form, or to claims which
are solely or mainly in respect of physical
injury or illness, or the consequences of such
injury or illness. An application for arbitration
must be made within nine months of the date
of return from the holiday, but in special circumstances
it may still be offered outside the period.
Details may be obtained from ABTA.
VARIATION OF TERMS
AND CONDITIONS
No employee, servant or agent may vary these
terms and conditions , implied or otherwise
.
SURCHARGES
We will not impose any surcharges after the
full amount has been paid if paid within the
specified time. If you have not paid in full
by the specified time we reserve the right to
increase the cost of your holiday if cost are
increased to us , such things that might go
to increasing the cost are but not limited to;
government action ,currency fluctuations , increased
scheduled air fares . We will however absorb
the first 2% of increase , if the increase is
more than 10% of the cost of your holiday you
may cancel and the money you paid will be returned
in full .
JURISDICTION
This agreement shall be governed by English
law and be subject to the exclusive jurisdiction
of, the English courts.
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